---
title: Contact Couchbase
description: Provide feedback, and get help with any problem you may encounter.
pubDate: 2026-08-17T09:53:44.266Z
antora:
  editUrl: https://github.com/couchbase/docs-server/edit/release/8.0/modules/introduction/pages/contact-couchbase.adoc
  xref: xref:server:introduction:contact-couchbase.adoc[]
---

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# Contact Couchbase

> Provide feedback, and get help with any problem you may encounter. 

## [](#options%5Ffor%5Fmaking%5Fcontact)Options for Making Contact

You can get in touch with Couchbase in any of the following ways:

* _Contact Couchbase Support_: If you are a customer of Couchbase Server _Enterprise Edition_, and have a support contract, you can log into the Couchbase Customer Support Portal, and so make contact with Couchbase staff-members, who will provide guidance and assist with any problems you are encountering.
* _Participate in a Forum_: Multiple online forums are available, whereby you can post a question, and get answers; both from Couchbase employees and from members of the Couchbase community of developers and administrators.
* _Submit a ticket_: Couchbase lets you use _JIRA_ software, to report issues as individual _tickets_.
* _Submit documentation changes_: If you find errors in Couchbase documentation, you can make your own edits to the source; and directly submit your changes to the Couchbase documentation team.

Further details are provided below.

## [](#contact%5Fcouchbase%5Fsupport)Contact Couchbase Support

The [Couchbase Support Portal](https://support.couchbase.com) provides online support for all customers of Couchbase Server _Enterprise Edition_ who have a support contract:

[![supportal](_images/supportal.png)](https://support.couchbase.com) 

Information about pricing and subscriptions for enterprise support is available at <https://www.couchbase.com/subscriptions-and-support>.

## [](#participate%5Fin%5Fa%5Fforum)Participate in a Forum

Couchbase _Community Forums_ let you share knowledge with developers, administrators, and Couchbase in-house experts. All forums can be accessed at [forums.couchbase.com](https://forums.couchbase.com):

![forums](_images/forums.png) 

To participate fully, you need to register: left-click on the **Sign Up** button, at the upper right. Then, to access individual forums, select from the **all categories** pull-down menu.

## [](#submit%5Fa%5Fticket)Submit a Ticket

If you have a JIRA account, you can submit tickets to Couchbase. When submitting, include all information that might be appropriate. For example:

* A description of your environment (package installation, build number, operating system, etc).
* All steps required to reproduce the issue. This should include all relevant expression-names, parameters, flags, and values; with sample output in verbose mode from repeated executions, using different values.
* Logs from all cluster-nodes.
* Query-results from the command-line, when failures have occurred through use of the UI; and _vice versa_.

## [](#submit%5Fdocumentation%5Fchanges)Submit Documentation Changes

If you find a documentation error, to fix it, you can left-click on the link at the upper right of each page:

![editOnGitHub](_images/editOnGitHub.png) 

This takes you to an interactive edit-pane, in which the page-source can be directly edited:

![gitHubEditPane](_images/gitHubEditPane.png) 

When you have made your edits, left-click on the **Commit changes** button, at the lower left:

![commitChangesButton](_images/commitChangesButton.png) 

This allows you to open a _pull request_, which will be reviewed by Couchbase staff-members, prior to integration of your submitted changes into the documentation-set.